Dear Member-Owners,
As we continue our journey toward a gig-connected future, this month’s Power Pulse is all about showcasing the additional services and features that our broadband subsidiary, Fybe, brings to our member-owners. In October, we focused on the progress of broadband deployment, and now, I’m excited to discuss how Fybe is helping transform connectivity in our community.
First, a heartfelt thank you to the member-owners who recently took part in our broadband survey. Your feedback allows us to see how Fybe stands up to some of the largest providers in the nation, including Spectrum, Google Fiber, and AT&T, which also operate in parts of our area. We’re pleased to share that Fybe achieved a satisfaction score of 81, surpassing each of these companies. Additionally, our Net Promoter Score (NPS) is 67—an indicator that Fybe subscribers are enthusiastic and loyal to the service, placing us in the “great” range.
For those exploring ways to reduce household expenses, Fybe offers an excellent opportunity to “cut the cord.” Many member-owners have already shifted from traditional cable to streaming, saving significantly in the process. I encourage everyone to visit the MyBundleTV page on our Fybe website. MyBundleTV helps you select the streaming service that best matches your lifestyle and viewing preferences. Just answer a few questions, enter your zip code, select the live TV channels you love, and Find My Bundle will show you the best streaming options. You can even email yourself the results or sign up for a service right there.
In addition, we’re thrilled to announce our agreement with DIRECTV, offering an ideal pairing with Fybe Internet. You can now stream DIRECTV over Fybe’s fast, fiber connection! Choose the DIRECTV package that works best for you and order through Fybe. While you’ll pay DIRECTV directly and receive your equipment from them, Fybe provides the speeds you need to stream your favorite shows seamlessly, with no satellite dish required.
For those who still prefer a traditional home phone, Fybe also offers a landline service for $25 per month. This package includes 18 helpful calling features, with unlimited local and long-distance calling, offering you an affordable, reliable connection.
Thank you for your trust in Fybe and Roanoke Cooperative as we work together to build a more connected future. We’re proud to provide these services that enhance your connectivity and reduce costs for every member-owner.
In service,
Marshall Cherry
President and CEO