At Roanoke Cooperative, our mission is simple—we are here to help. Whether it’s troubleshooting a high energy bill, offering energy-saving solutions, or being there for our member-owners in times of need, we are always just a phone call away.
One of our member-owners, Matt Ashley, recently experienced firsthand the power of that phone call. When his grandfather received an unexpectedly high electric bill, Matt reached out to us. Robbie, one of our amazing service technicians, went out the same day. "Robbie checked the load on the meter, that’s when we knew something was wrong." The issue? A breaker causing the heat strips to run continuously. Thanks to a quick diagnosis, another full month of high costs was avoided.
Since then, Matt has worked to modernize the century-old family farm. He’s installed two Ecobee thermostats for better energy control. "I’ve got one in my house, too. You can control it from your phone." He also talked about the water heater control that he has at his home. "You give us a credit, and I still have hot water. My unit isn’t running as much, so there’s got to be savings there."
We also helped Matt navigate the capital credits process after his grandfather’s passing. "I had never heard of that before, but now I see how it’s a benefit. I’m glad y’all do it."
Matt appreciates the service he’s received. "Y’all have gone above and beyond. Robbie came out the same morning, told me to call y’all, and y’all have been on top of it ever since. All it took was a phone call."
For anyone with doubts about Roanoke Cooperative, Matt’s message is clear: "People bash Roanoke Cooperative on Facebook, but all you have to do is call. They’ll help any way they can. I’m glad I’m a member-owner."
Matt’s mother also shared a story of our commitment. "Our lights went out in the rain, but everyone else had power. We called, and they came out in the dark. A snake had climbed the light pole onto the transformer and fried the connection—just to our house! The service technician took a picture, called my husband, and explained everything after restoring power. He said he had never seen anything like it before"
His aunt added how much our support meant during their time of grief. "The extra benefit of managing this bill—it’s a blessing. Anything that takes a little off Matt’s plate makes things easier. Daddy would be very pleased."
At Roanoke Cooperative, we are more than an energy provider—we are a partner in our member-owners’ lives. Whether it’s answering questions, responding to outages, or helping navigate energy solutions, we are always here. One call is all it takes. Because when you’re part of the Roanoke family, you’re never alone.