In this edition of The Power Pulse and as we step into a new month, I am excited to bring you updates that reflect our ongoing commitment to innovation and enhancing your cooperative experience.
Back in December, we unveiled an exciting addition to our cooperative family - our dedicated billing platform and app designed exclusively for member-owners of Roanoke Cooperative and Fybe. I'm pleased to share that both platforms have reached 40% of eligible enrollees already taking advantage of these valuable services.
Why Our Billing Platform and App Matter:
- Unified Access: Enjoy one centralized location for accessing both Roanoke Cooperative and Fybe accounts.
- Stay Informed: Manage notifications for crucial updates, billing reminders, and service alerts.
- Convenient Bill Payments: Pay your Roanoke Cooperative and Fybe bills with ease using checks, debit cards, or credit cards.
- Flexible Payment Scheduling: Schedule payments according to your convenience.
- Environmentally Friendly: Go paperless for your Roanoke Cooperative and Fybe billing and contribute to a more sustainable future.
- Empowering Usage Monitoring: Monitor your Roanoke Cooperative and Fybe electric usage at the monthly, daily, and hourly levels.
- Stay Connected during Outages: Check for outages and receive timely alerts.
- Retailer Bill Payments: Pay your electric bill at area retailers using a barcode specific to your account. The app will show you the participating retailers.
Navigating Change: Acknowledging the Hurdles Early On
In our pursuit of progress, we understand that change can present challenges. It's important to address potential hurdles openly and transparently. We recognize that some of you may be facing adjustments as we embrace these new platforms. Whether it's navigating new features, adapting to a paperless billing system, or exploring the full potential of our app, we want you to know that we are here to support you every step of the way.
Additionally, we want to shine a spotlight on the ongoing enhancements to our billing platform and app. Since the introduction of these platforms in December, our team has been diligently working to improve efficiency, streamline processes, and ensure that your experience with Roanoke Cooperative and Fybe is enhanced.
Your Cooperative, Upgraded: What's in Store:
- Improved Features: Experience a more user-friendly interface with added features for a seamless interaction.
- Enhanced Scalability: Our billing platform and app adapt to the growing needs of Roanoke Cooperative and Fybe, ensuring a scalable solution for the future.
- Strategic Integration: Enjoy a more integrated experience as we align our systems to better serve both Roanoke Cooperative and Fybe entities.
Continued Support and Your Feedback:
Your feedback is crucial as we navigate these changes together. If you encounter any hurdles or have suggestions for improvement, our dedicated support teams for Roanoke Cooperative and Fybe are ready to assist.
Unlock the Full Potential: Join the 40% Today!
If you haven't already, now is the perfect time to register for our billing platform and app. Visit our dedicated registration page to create your Roanoke Cooperative and Fybe accounts and link your memberships. For prepaid metering subscribers, you can visit our dedicated page for this service. Learn how to maximize your experience by visiting our introduction of the new service.
As we celebrate the continued adoption of our billing platform and app and continue the journey of innovation and service excellence with Roanoke Cooperative and Fybe, I want to express my sincere gratitude for your continued support. Your engagement is what makes our cooperative community truly special.
We are working to better serve you Today, Tomorrow, Together!
Thank you for being a valued member of Roanoke Cooperative and Fybe subscriber.
Sincerely,
Marshall Cherry, President and CEO